TR Staff - When a customer calls to check on the status of an obituary or article request, even if they indicate they HAVE NOT received notification, please check the file with completed research (Document Delivery-Waiting for Payment). The information you need may already be in the file, if it's not, then proceed with the usual follow-up. You may also check in the "not found" file.
Also do not accept requests for Houston newspaper/magazine articles without an exact date if the periodical is not indexed electronically; we are unable to search microfilm without specific dates.
A labelled box has been placed in EXP Reference room for document delivery pick-ups. It is located on top of the "hold" shelf (reference holds).