Please be sure to shut down all TR computers and turn off the monitor when closing TR for the evening. If we don't do this consistently, we end up with phone problems.
Please notify CELS manager/RR supervisor or if they are not available, a scheduler/manager if a staff person does not show up for their TR shift. This needs to happen as soon as you realize that someone is missing. Rate of TR calls is very unpredictable - it may be quite for 10 minutes but pick up pace within minutes. Also a customer may decide to give up after waiting. In order to insure optimum levels of customer service, we want to make sure that TR is covered appropriately at all times.