Hanging Files (Alphabetized by requester's last name):
These customers have been notified either by phone or e-mail, that their article/obit/etc. has been found. They are calling to pay by credit card.
1. Find the form under the caller's last name
2. The the amount due is generally jotted on the green form
3. The credit card forms are available the labeled file
4. Fill form as indicated
5. Make sure to verify customer's mailing address. It may already be on form, but sometimes is not.
6. Staple all parts together (green sheet, print-out and credit card slip) a place in large manila envelope labeled "Completed Forms"
The red file holder has requests from customers calling long distance that do not have e-mail.
These customer:
1. Do not know the result of our search. So we need to tell them know whether or not the obit/article/etc. was found.
2. If the desired item was found and they want a copy, follow same instructions as above. If they do not want to pay by credit card, provide the following information:
Send: Check or money order for the amount listed,Payable to: "Houston Library Board"Mail to:
Houston Public Library
Remote Reference, Attn: Photocopies
500 McKinney
Houston, TX 77002.